About Complex Case Support services - Department of Immigration & CitizenshipComplex Case Support (CCS) delivers specialised and intensive case management services to humanitarian entrants with exceptional needs. CCS is specifically targeted at supporting clients whose needs extend beyond the scope of core settlement services. It is designed to work in partnership with settlement and mainstream services to address the often significant barriers these clients face in settling in Australia.
Through the Humanitarian Services Panel, some of the most vulnerable people in our community are helped to overcome the extreme difficulties they face in settling into a new country.
- Refugee entrants
- Special Humanitarian Program entrants
- Protection visa holders and persons who hold or have held a Temporary Protection visa.
The FindingsOverall, there is a high level of support for the CCS program for providing intensive, flexible and client focused services to clients whose needs go beyond the capacity of other settlement services to respond. There is strong support for retention of the program for meeting a demonstrated need, delivering services effectively and filling a gap in service provision. While the fundamentals of the program are supported, issues have been identified for further refinement or adjustment of the program as it moves forward.
It is anticipated that the improvements in service provision being implemented in the Humanitarian Settlement Services (HSS), particularly stronger case management, will have an impact on referral rates to CCS. However, it is likely to take some time before this causes a substantial decline in referrals to CCS. In view of this, it is recommended that the CCS program be continued with adjustments recommended in this report. CCS should next be evaluated in coordination with any future evaluation of the HSS program.